I need a refund for something I did not purchase.

Ryan Denning · Dec 23, 2022

I did not make a purchase to change my gamertag, yet it charged me without even changing it at all. I want a refund.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

ThomasAdriano

I just used the chat support option, the attendant solved the problem.

onyxishere

You can reach phone support at 1-800-469-9269 if you live in North America.

medium bloke

Hi there,

Unfortunately like you said, I would recommend contacting Xbox Billing Support. They are the only ones who can issue refunds. Nobody on the forums has access to that type of information. Billing support should not tell you to go to the forums with this type
of issue.

Thanks!

AnnalieBergantino

I eas cherged something i did not purchase

I need a refund for something I did not purchase.