I need a refund for a game which cannot be installed

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

You can request your refund by signing your Microsoft account on the refund webform link: https://support.xbox.com/en-US/help/subscriptio...

The Refund webform team will accommodate your request within 72 hours.

Thank you so much for your time. I hope you have a great day!

Hello,

There is a problem i can't refund the games because for that i need to log into the account which i cannot because its locked can u please help?

Matt

It sounds like you may have purchased Mincraft which is for the console and not Minecraft for Windows 10 which is for the PC. So it's looking for a console to install it on. You would need to

submit a refund request and purchase the correct version of the game.

Seems like Gears 5 needs to be installed using the Xbox PC Beta App. Please check if your Windows 10 is version 1903 or not. If it is an earlier build the Xbox App does not seem to install. i have this problem with my Surface Book 2 which cannot update to
1903 due to an issue with that build and the surface line. This means i cannot install the Xbox PC app, and as a result i cannot install Gears 5.

The store on a regular computer links to your Xbox App on PC which shoudl allow you to install it.

you can't, as part of the drm the games are stored in an encrypted folder which will only work on that install of windows, if you re install windows you need to redownload them, you cannot move them to another pc either.