I made a request for a refund back in 2021, it was accepted but I never received my cash back.

waldt steyn · Mar 26, 2025 at 1:13 AM

I made a refund back in 2021 on the 21st of December. It was for Divinity Original Sin 2 and when I made the request it was accepted. I never thought much of it past that, but now since I've nearly finished Baldurs Gate 3 I am considering buying it again. I went through my statements and never received my cash after my refund was accepted. Can I get some help?

:)

[EX]

I was just guessing. But based on the experiences here in the forum there seems to be no difference in the formulation if your request for a refund or if your canceling a pre-order that you haven't been charged yet were accepted.

waldt steyn

It was already accepted. But I never received the funds.

[EX]

Hi,

since this is a community forum we don't have access to your account.

The only people who could help you with it (not sure after more than 3 years) is the phone support.

You'll find them at the Microsoft contact us site of your country. Just choose a topic that makes it possible to request a call back.

On possible reason could be (just guessing) that it was a pre-order and you hadn't been charged yet. If you cancel a pre-order more than 10 days before the release you will not be charged. So you can't get a refund for something you hadn't payed.

Smwutches

You'll have to change the category/topic until it gives the option to request a call back.

Smwutches

You'll need to contact support and speak to billing to see if they can track anything down since it as done so long ago. http://support.xbox.com/contact-us

I made a request for a refund back in 2021, it was accepted but I never received my cash back.