I made a purchase credits for the purchase of digital games in the account but does not appear ...

nandospider2010 · Mar 2, 2016

Appears the value of the credits in the account but Brazil Live and us

:)

XBLRewards8 · Mar 2, 2016

Rewards Not ADDED

Hello Allemando711,

That email offer is only for physical disc purchases off of MicrosoftStore.com. Since you made a digital purchase, it was not eligible for that offer. There is the Games on Demand offer for digital purchases, but your purchase was made before
the offer, and therefore not eligible for that offer.

Lifetime Credits include already deposited Credits into your account. They will appear as refunds with negative amounts (since we are adding funds and not removing them) on your commerce page at (Sign in to your Microsoft account).

bowski477 · Mar 2, 2016

I can prove their thiefs and have stolen property from me i have recipt and i had game purchased from them for two months then they stole it

If this was a digital purchase does it not appear in your games and apps section in the ready to install section? If you go to the store on your console does it still ask you to purchase it? Are you logged in with the account that made the preorder?

Vorpal1986 · Mar 4, 2016

Please, write in Portuguese, you're in xbox Fórum support for portuguese language. Review your case and explain it better, I didn't understand what you're trying to say

Vorpal1986

Please, write in Portuguese, you're in xbox Fórum support for portuguese language. Review your case and explain it better, I didn't understand what you're trying to say

bowski477

If this was a digital purchase does it not appear in your games and apps section in the ready to install section? If you go to the store on your console does it still ask you to purchase it? Are you logged in with the account that made the preorder?

XBLRewards8

Hello Allemando711,

That email offer is only for physical disc purchases off of MicrosoftStore.com. Since you made a digital purchase, it was not eligible for that offer. There is the Games on Demand offer for digital purchases, but your purchase was made before
the offer, and therefore not eligible for that offer.

Lifetime Credits include already deposited Credits into your account. They will appear as refunds with negative amounts (since we are adding funds and not removing them) on your commerce page at (https://commerce.microsoft.com/).

SammyVS

It could be a genuine purchase made from another account. You can only claim a refund for a purchase through your account if you have access to the account that made the purchase. If after 24 hours nothing appears in your purchase history you will need to ask PayPal or your credit card to cancel the charge.

Smwutches

Most offers for earning credits are only for digital purchases made through the Xbox store. There is only 1 offer for receiving credits for purchasing elsewhere.

I made a purchase credits for the purchase of digital games in the account but does not appear ...