I made a mistake

Order Confirmation:

b3fd1cbf-6161-4802-a802-19f3cb773b27

Code:

[Personal Information Removed]

You can try contacting support to see if they can refund the original purchase so you can purchase the correct one. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

The only ones who handle suspensions/bans are the enforcement team. The only way to contact them is by filing for a case review. However since you already admitted to sending a message that was against the rules it would honestly be pointless to do as the
case review will more than likely get upheld.

Hello SlayingScarab12,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Hi there Neulgi, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I recommend that you respond to the email you received regarding the refund request as it is the only way to contact the refund team again. If the refund request has already been approved or if you don't receive a response in time, then you should wait for the refund to be processed and subsequently repurchase the refunded game if you wish, since there would be no other way.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I appreciate you understanding and if you have further questions please let me know.

Kind regards,
Gerardo.