I love not being able to play anything I paid for

Hello ACR briteops,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having trouble using your Xbox gift card to make a purchase. This issue could be caused by a few different things, such as an issue with your account or a problem with the Xbox store. Let us check and see on what we can do to help address your concern timely.

Here are a few steps you can try to resolve the issue:

1. Make sure that your Xbox Live account is up to date and that your payment information is correct.

2. Check to see if the item you're trying to purchase is available in your region. Some items may not be available in certain countries or regions.

3. Try purchasing the item from a different device or browser. Sometimes, issues can be caused by a problem with your device or browser.



Please note that Microsoft balance can only be used to purchase items that are sold directly by Microsoft, and not by third-party sellers. Additionally, Microsoft balance cannot be used to purchase items that are priced lower than the balance amount.

Alternatively, you can try to find the same items on the Microsoft Store and purchase them using your Microsoft balance. You may check this article: Spend the money in my Microsoft account - Microsoft Support

I hope this helps! Let me know if you have any further questions.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hey there LadylikeCobra!

Sorry to hear about the trouble accessing your purchased games. To start out, let's have you

remove your profile from your Xbox One, power cycle (hold down the power button for 8-10 seconds), and then add your profile back.

Once your profile is added back, check under Games & Apps for the games to see if they're available for download. If you're still having trouble accessing them, let's get you in contact with
Phone/Chat support to take a peek into your game licenses to see if they can help clear this up. Keep us looped in with how it gies

Reach out to Purchase and payments via this link and a service rep should be able to help myou with the rest. I sincerely
hope that this helps

hey my friend any pre order before 3 day release date will it money taken so if ur account empty the game will stop like u get so check if ur payment done fpr the game

I love being an early adopter too. I have 2 games and the console paid in full