I lost the black dog pack, help me please

Try contacting official support via phone or chat. They may be able to help but it might be a lost cause.

Hi, im back, i just tested the game and i do not received the black dog pack, i'm just answering another code working in france. or giving me the black dog pack to my account.

Please be fast, all my friends are playing with this pack and the problem come from the code and nothing else.

Anthony.

Hi!

For additional Black Dog Pack content, try following these
instructions.

Hi there Mialtrek.

Customers who pre-ordered Sea of Thieves but have not yet received a code for the Black Dog pack should expect a code for that pack 7-10 days from the launch of Sea of Thieves.

We hope that helps

Hi there!

Unfortunately, purchasing from an outside retailer would mean that the code for that content would come from that retailer.

Have you checked all the receipts that came with that purchase? Most retailers provide that code on a receipt or possibly in an email.

When you reached out to the retailer what info did they provide you with?

Post back and let us know!

Hi, yes i've checked the receipt and nothing. When i called them about it they told me to contact the Microsoft support.

What retailer did you purchase the game from?

They would definitely be the ones to provide the content as we would not have a way of confirming that you preordered from a third party retailer.

Can you tell us exactly what they said when you contacted them?

Yes, thats what i told them but they told me i would get it on the release date. When i called them about it they told me to contact you on the Microsoft support on the matter. I bought the game from a Swedish store called Elgiganten. I still got the receipt
with the date on if that help!

If you don't mind providing a photo with any personal info blocked out we will see what we can do!

Heres the reciept, hope this will help

Thank you for that info.

Let's have you check your
Commerce page one more time to see if that content has been awarded to the account.

Post back and let us know!