I lost my savegame after an update

Discus and support I lost my savegame after an update in XBoX Games and Apps to solve the problem; Hello, today i launched redall and i lost all my datas after i couldn't log to the cloud. What shall i do? Thank you... Discussion in 'XBoX Games and Apps' started by LaurentDelaunay1, May 9, 2023.

  1. I lost my savegame after an update


    Hello, today i launched redall and i lost all my datas after i couldn't log to the cloud. What shall i do?

    Thank you

    :)
     
    LaurentDelaunay1, May 9, 2023
    #1
  2. LaurentDelaunay1 Win User

    I lost my savegame after an update

    Yes i did it several times but still no backup.

    I don't know what to do.
  3. Francia J. Win User

    I lost my savegame after an update

    Thank you so much for the update and I apologize for the trouble. In this case, it would be best to reach out to the game support. Here you go:

    https://help.bethesda.net/#en/home

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
  4. LaurentDelaunay1 Win User

    I lost my savegame after an update

    Thank for the reply but i'i'me on pc. Not xbox.

    I'm with gamepass.
  5. Francia J. Win User

    I lost my savegame after an update

    Oh, thank you for letting me know and sorry for that.

    Were you able to quit the game, restart your PC and then re-launch the game and let it sync?
  6. Francia J. Win User

    I lost my savegame after an update

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

    Kindly quit the game and follow the steps below before you re-launch the game.
    ​​​
    “POWERCYCLE CONSOLE​​​
    ​​​
    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​“
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I lost my savegame after an update

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