I lost my account

Hi Franc Wolfdark,

We hope you are doing well. Thank you for posting in Xbox Forums.

We know how important it is for you to keep your games and purchased items on your account and linking and unlinking the account should allow you to keep those items and access. Franc Wolfdark, it really is important for us to get this worked on so you can get back to gaming. Should you be referring to linking and unlinking a Microsoft Account to an existing PlayStation account will not be replaceable. However, if you are referring to linking or signing in to your account on the device then, it would be best to contact the PlayStation Support as only them can help you for the account recovery.

Since you’ve reached us first, we’ll ensure that your time is worth it by guiding you to the right direction where you can achieve your desired resolution. We would like to provide you this link where you can submit your concern to PlayStation Support.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

You solved? I have the same problem

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

No one will be able to tell you what your account email is even if you know the Gamertag associated with the account.

If you remember your account email you can fill in the account recovery form. This link has information about the recovery form.

https://support.microsoft.com/en-us/account-bil...

Hello! I'm Jamie, an Xbox gamer like yourself and I'm happy to be assisting you.

Could you try these steps below:

1. Go to https://account.microsoft.com/

2. Click the circle in the upper right hand corner of the screen. 3. Go to login.

4.Choose sign in options.

5. Click on 'Forgot my username'.

6. Try login in with either an email or phone number associated with the account.

7. If that don't work, create a new account.

8. Once you have created a new account, repeat steps 1-3.

9. Enter your new email address.

10. On the password screen choose 'Forgot Password'.

11. Select 'I don't have any of these'.

12. Click on the link provided and then fill out the form provided.

13. You will just need to wait for Microsoft to contact you after.

Hope that helps.

Jamie

Hi Noah_357, my name is Jose and it is my pleasure to help you.

I'm sorry that you are going through this problem, support cannot help you with this type of case since they are not in charge of this part and here keep in mind that it is a Microsoft public forum where we are players like you who try to help other players with basic problems. This means that we are not Microsoft employees.

Having said that, the only solution is through the form, but a lot of time has passed, so I can tell you that there is not much to do, I really regret it. If it were within my means to provide you with better help, I would definitely do so.

I hope you understand, I wish you good luck.

Greetings,
Jose.