I lost my account and all info associated with it. Please help

Discus and support I lost my account and all info associated with it. Please help in XBoX Accessibility to solve the problem; I lost my account, my email, and my old phone number. I just recently got released from prison and lost everything when I went in. I just got out and... Discussion in 'XBoX Accessibility' started by Travis Cauvel, Nov 10, 2022.

  1. I lost my account and all info associated with it. Please help


    I lost my account, my email, and my old phone number. I just recently got released from prison and lost everything when I went in. I just got out and want to play my old Xbox account but don't have any of my old info. Is there a way to contact Microsoft and prove my identity to them. I honestly just really want to play Tony Hawk lol

    :)
     
    Travis Cauvel, Nov 10, 2022
    #1
  2. JosefLBohorquez Win User

    I lost my account and all info associated with it. Please help

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Travis

    As you don't remember your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team https://account.live.com/acsr

    You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.
    Sadly, an account cannot be recovered with the gamertag alone.

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that no one here including regular Microsoft Support is not capable to send password reset links for security policies

    PS: if maybe you didn’t log into the account in more than 5 years. Probably the system deleted it due to inactivity
  3. Elmo3466 Win User

    Xbox wont let me use my account online *MAY 31st 2013*

    I have a kinda simular problem, I just got a new xbox and when I input all my info it gives me this message. This Microsoft account is associated with a different profile. Try a different account. So I can log on to xbox.com on my

    phone and all my old stuff is there. Someone please help.
  4. Smwutches Win User

    Lost my account info. Help

    You would need to contact support. As long as you can verify you are the owner of the account, they can get you the email. Then you would need to reset the password. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  5. kRevali Win User

    Help for old account

    I searched for the GT mikyandjo using the Xbox App for Windows PC and couldn't find your profile, this may mean the account was deleted and all the info associated with it was lost.

    It could be worth trying to recover it but seems like is gone from Xbox Live.
  6. killermilam Win User

    XBox Live gamertag change

    Now I have completely lost my new gamertag and info, and my xbox profile has my old gamertag! Not what I wanted. Like I said, I have 2 gamertags associated with 1 account. WHAT DO I DO??
Thema:

I lost my account and all info associated with it. Please help

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