I lost gamertag and I don’t know how to recover it with all my games attached

Hi Calvin,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Gamertag. For us to isolate your issue, can you provide more details about your situation? When you say you lost your gamertag do you mean your Microsoft account?

Regards,

Alvaro

I just tried this (factory reset off line and keeping games and apps) - it worked, my Xbox One now works again, but I lost some data in the factory reset. So far I’ve lost custom maps on MCC - Which words can’t explain how much I wanted to throw my controller through my tv when I discovered it - Don’t know why and don’t know how to recover them, the only ones that weren’t erased were the ones in file share.

It’s honestly ok about the achievement but I lost all my data for my physical games and I don’t know how to get it back. Could you guys maybe help get it back?

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid only way to recover an Xbox account is via the account recovery form here https://account.live.com/password/reset

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.

Sadly, an account cannot be recovered with the gamertag alone.

Unfortunately the form is the only way to recover a lost account. Apologies for the inconvenience

I already attempted using the form multiple times and even though the information I am submitting is valid it isn’t working this all happened when I attempted to change the email to the profile because I don’t have access to that email anymore

The problem is with the account recovery solution is that I have too type in the Microsoft account I want too recover. How am I suppose too do that if I don’t know it or anyone else does. All I know is Xbox account that I want too recover and that it but I need too know the email address too recover and I dno how on my end too do that. Also if the email address I want too find was no longer linked too my Xbox account. So what do I do then because then that another problem and how the hell im I suppose too know too who hacked my Xbox account and what email they used or whatever if they changed. I feel like I’m losing a lost cause and all I feel I have too do everything by myself which is frustrating