I lost control of my xbox account.

Hi!

When I fully rebooted my pc, I needed to log in on the xbox app again. I used my microsoft account to log in (as usual). I am 100% sure that I wrote the right password and email. When i logged in to the xbox app, it told me to choose a gamertag and profile
picture. I didn't think much of it. When i went to play forza horizon 4. It was like i never have played before. Everything was lost. I started from the beginning.

I closed out the game and went on the xbox app. I searched my old gamertag (the one i had after my full reboot on my pc). It came up. So i know that i have a different xbox account now.

I have no other microsoft account. So it's really weird why it told me to choose a new gamertag and such. I still have the game (forza horizon 4) which means that it's the same microsoft account.

It's like someone cut the connection between my xbox account and microsoft account.

:)