I lost access to the phone number that sends a code chuz i got a new phone how do i sign...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I apologize but we need to have the security information that we have used on our account, Tristan. If it's no longer available, we really need to wait 30 days for it to be replaced with the new number.

According to Xbox Support: "Updating your security proofs takes 30 days."

For your reference, you can check this link: https://support.xbox.com/en-US/help/family-onli...

you should have changed the number before getting rid, even if it is to a parents number for now.

I do not have access to the phone number linked to my account. When I try to sign into my account on a new device, the login requires a code from the old phone number. How do I access my account without the phone number?I am trying to sign in to a different Xbox One than my personal Xbox. I am unable to access my personal Xbox at present. I cannot get into my Xbox Microsoft account to change my verification phone number without the old phone number, which I no longer have.

When you first setup two step verification (where it sends a verification code to your phone number when logging in) it wouldve provided you with several backup codes (meant for this exact sort of situation) and told you to save them in safe place.

You can use one of those codes instead when it asks you for a code.

If on the off chance you didn't save those codes then unfortunately your account wont be recoverable. Those backup codes are your absolute last resort for regaining access to the account in this sort of situation. This is also why its so very important to keep your account information up to date.

I have a similar situation

I am locked out of my account basically..

I'd go to sign in, put my password in then it comes up with security info thing where it texts a code to my number

But that number isn't mine, it is my boyfriends. (I used his number coz I had very bad phone service) and he has lost his phone so now I can't get the code to sign in....

Do you know how to change that number (if you even can) ?

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

Unfortunately, the account recovery web form is the only option to recover a Microsoft account.

If the account has the 2-step verification feature enabled, I'm afraid the account recovery web form will not work and the only way to regain access to the account is to have access to the phone number associated with the 2-step verification.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl