I lost a email/Xbox account

Have you got bing or message from xbox in your emails? Sometimes you don't need to log in if you click in these. Just from my own experience.

Hi!

I suggest you to follow the steps from this article:

Find your Microsoft account email address

Regards

Hello, since you lost the email/password to that account, you cannot verify it to change your password to that account, hence you lost the email. The best thing to do is call 1800-4My-Xbox to see if they can do anything about it.

Hello Astroware2001! My name is Jeremy and I’m happy to help you with your question.

I'm sorry to hear that.

Unfortunately if you cannot provide the necessary information needed to complete the recovery form and you don't have access to the back up email set up on the account, then you wont be able to recover the account.

I understand losing an account is frustrating however, the security is set in place to ensure that it is the person that owns the account that is trying to recover it.

Regards,

Hey Lisa WA!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look for your account (email) if you provide them with your son's Gamertag or a bank card / debit card that is associated
with your account. The agent will look for your account.. and once the agent finds the account... the agent will send you a text (security code) and email to the phone number and email associated to the account. If you can provide the agent with that code,
they will be able to gain access and tell you what the email is. There's a good chance the email you're trying remember ends with xxxxxxx@outlook.com because outlook is Microsoft.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support