I logged on to my Xbox and it said I am suspended from multi-player I haven't done anything...

Hello, I hope you are well.

Please check these steps.

If your account has been suspended, it is possible that there was a violation of the Microsoft Services Agreement. If you do not remember doing anything, you can check the enforcement history of your online profile or, if applicable, you can submit a case review to dispute the suspension, according to Microsoft support.

Possible causes of suspension:

Violations of the Microsoft Services Agreement:

Microsoft may suspend or ban accounts that violate the Xbox Live usage rules, including the code of conduct.

Enforcement actions:

Microsoft may take action against accounts that violate the policies, such as temporary or permanent suspensions.

Severe violations:

If repeated and severe violations occur, the console may be banned, as explained by Microsoft support.

What to do:

1. Check the enforcement history:

Access your online profile and see if there are any enforcement actions recorded.

2. Review the policies:

Refer to the Microsoft Code of Conduct and the Xbox Live policies section to understand the rules and what may have caused the suspension, according to Microsoft support.

3. Submit a case review:

If the suspension is unfair or you don't remember violating the rules, you can submit a case review request

Hi, you can find info on why you were suspended on
enforcement.xbox.com and submit a case review if allowed.

But as I logged into cold war it said, "please purchase to play campaign, multi-player, and zombies!" But the thing is I've already done that. It's just weird since I've never had this happen before. Not once in 4 years of using this xbox has anything happen. I'm gonna be calling customer support about this and see if they have anything to do with it or if they could help me solve this problem.

It takes at least 3 to 5 business days to receive a refund after it has been approved, but can take longer depending on the bank.

I never received an email. I attempted to play on my Xbox One but it was having trouble logging me in, told me to go online. When I logged in it said my account had been temporarily suspended and linked me to a short form to fill out (which I haven't received
a response for yet). I called customer service and they directed me to the Enforcement page, but when I login, again it simply tells me my account is suspended. I am unable to access anything so I know nothing about the situation. If it says "temporarily suspended"
will the suspension run out on its own soon even if I don't do anything? I'm so annoyed by this entire situation and lack of answers.