I keep losing my Xbox Live connection when i start any games including apps/games, PLEASE HELP

[quote user="Exsposer"] I keep losing my xbox live connection when i start any game,[/quote]

This sounds like a corrupted update cache on your console.

Each Xbox 360 console has a special dedicated space on it's storage drives, where it will store game title updates from the last 5 games you played.

Unfortunately, after some time it can be that that storage area gets corrupted or "too cluttered", and game updates cause problems when you start a game.

When a game is started, it checks for possible updates. If there is an update, you get disconnected from Live and the game tries to update.

If the update cache is corrupted, you get disconnected EVERY TIME you start a game.

To resolve that, go to the dashboard, and go all the way to the right to the settings hub.

There go to the system tile in the upper left. Then go to the stroage settings.

Highlight any storage device and press the Y button.

Choose to "Clear System Cache".

Repeat that process 3 times for good measure.

Now start your game again.

If the game requires an update, you will get signed off again. THIS IS NORMAL!

After that game was updated, you automatically sign in again. If any time later you start the game again, it should start without signing you out.

But remember:

The Xbox can only store up to 5 game updates.

If you insert a sixth game that requires an update, the least recently played game update will be deleted, and the new game update will be applied.

If you now insert the old game again, it will again sign you out, update itself, and delte the second oldest game update.

So if you "juggle" six games with their updates, it might still be that you get signed off every time you start a game, if that game got it's update deleted previously.

There is two options when you reset the xbox. One is to delete everything including games and apps, the other is to keep games and apps. So if you selected the 1st option, then you would lose everything on the console. Any game saves, you lose, can be resysynced to the console when you start the games. As for Games themselves, you just redownload them from your game library.

Do you know how to delete and then re download? and do i lose any save data from my games?

also can i ask another question please? im connected to the internet and xbox live. when playing forza horizon 2 and i go to online it says need to check connection or unable to connect even though i am connect to xbox live? any help will do please?

Hi there shawn,

Thanks for the reply and the update on the issue. I recommend to try the following:

1. Uninstall the game
2. Perform a
   Reset and keep games and apps to help refresh the operating system on the console. (Important note: Please make sure to know your account credentials for the Xbox profiles and a stable internet connection. You will not lose any games/apps. When doing
   the step please make sure to select the option with keep games and apps.)

Try this out and let us know the results.

Its same for me but on xbox one. Like every 30 mins i get a message "your conection to xbox live was lost" i even upgraded my router did everything, and this happens on xbox only.