I keep losing connection at the same time every night.

Hi Sageotter1, my name is Daniel and I would be happy to help.

You mentioned that you have already tried several steps of solutions which are correct to solve this type of problem, therefore if the problem still persists after doing all this, you may need to contact your ISP directly so that they can help you with this problem since If it happens at a specific time, it is already a problem directly with the Internet.

Contact your internet provider as I mentioned above and verify that you do not have any limits that are preventing you from playing on your Xbox at that specific time, let me know if they can help you.

I hope this information is useful for you.

Best regards,
Daniel.

G'day MrRose123

This could also be a setting switched on in your network hardware, a time limit thats enabled for the device. If you know how to look at the settings of the network hardware check for a setting for time it occurs. If not, as mentioned above, call your ISP.

Hello MrRose123, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support.

I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Some ISPs blip your connection every day at a certain time to knock things offline. Call them

Hey guys, i am having the same problems every time my profile signs in! it keeps saying error and wont let me connect! If i am to delete my profile and clear my cache 3 times will i lose all of my achievements?