I keep having a recurring charge for xbox

Hello, David. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear your card is being charged for a recurring charge that doesn't appear in any Microsoft account you know.

Not only that, but I would like to let you know that in this particular situation, Microsoft recommends contacting the financial institution and disputing the charges with them. Without an order number from the Microsoft Store, it is not possible to ask for a refund.

“If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

This statement can be found here:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > refund eligibility.

Furthermore, please refrain from sharing personal information, including an email address, order numbers, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Thanks for taking the time to read me,

Arturo.

Yeah my account clearly shows no purchases. I'm just worried it will keep happening since it seems like it's a recurring charge.

That’s nice!

Just as a friendly reminder. Next time keep turned off recurring billing if you don’t want to be charged automatically

You can check your account at http://account.microsoft.com to see what the charges are for and to cancel them.

If they don't show there or you still need assistance with them, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us

Greeting's Ashley, Sorry to hear you are having problem's. First off, have you tried cancelling the direct debit with your bank even know it is expired ? Is your direct debit on your console as such ? If so, the payment's will still be coming out of your
account if you have no turned automatic renewal off. You could also phone Xbox support up and tell them about this issue and say you have already posted on the forums as they some time's redirect you to here.