I keep getting the 'You started playing somewhere else'

Hi Omid,

Good day! Thank you for posting to the Microsoft Community.

We're sorry to hear that you're having trouble with your account security. We understand how frustrating it can be to deal with unauthorized access attempts. This is a serious issue, and we want to help you secure your account as soon as possible, however we at Microsoft community, we only limited tools here. We can provide you with some steps, but if that fails, we recommend that you contact Xbox Live Support for further assistance.

Follow these steps to try securing your account again.

1. Change your password: This is the first step in regaining control of your account. Make sure to choose a strong, unique password that you haven’t used elsewhere.
   
2. Enable Two-Step Verification: You’ve already done this, which is great! Two-step verification adds an extra layer of security to your account.
   
3. Create a passkey for your account: This is a 6-button combination that you can use to secure your account. No one without this combination can use your account. For your reference, you can check this link: Manage a PIN for your Xbox profile | Xbox Support
   
4. Revoke access on all devices except your home Xbox: This can help ensure that your account is only being used on your personal device.
   

If these steps don't resolve the problem, please contact Xbox Live Support for further assistance. They may be able to provide additional steps or escalate the issue to their higher team for further investigation. You can contact them at the following link. Contact Us | Xbox Support. Click "Contact Us" to chat with live support or request a callback.

I hope this helps. If you have any other questions or problems, please let us know. We are always happy to help you.

Have a nice day and have fun gaming!

frankly



Microsoft Community Moderator

Hi, KevynL! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues playing games.

Would you mind giving this a try?

1. Remove your account from the console:

• Press the Xbox button to open the guide.

• Select System > Settings > Account > Remove accounts.

• Select the account that you want to remove, and then select Remove to confirm.

• When you're finished, select Close.

2. ​Power cycle your console:

• Press and hold the Xbox button on your console for 10 seconds, until it shuts down.

• Unplug the power cord from your console for 5 minute (If you have an Original Xbox One, unplug the power supply from both the outlet and the console)

• Plug everything back together.

3. Restart your internet connection

4. Turn your console on.

5. Sign in to your account again.

__________________________

Please let me know if this works.

Best regards.

I cannot do that because the app keeps crashing as soon as i start it. Is there somewhere else i can leave the feedback.

Also keep in mind they are still linked to your profile so if you plan to play the games somewhere else you will need to be signed in

The only way to get the tag is if the original owner changes it to something else or they do not sign into the account for 5 years (starting in 2016). Keep in mind that the gamertag system is in use on other Microsoft services, so even if it's not in use
on an Xbox, it may be in use somewhere else.