I keep getting the error "We couldn't send the code. Please try again." when trying to log...

Hi Fritz, I’m Ryan.

Have you tried requesting a password reset code to your phone number or another email address? Also try from another device and/or browser if possible.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

https://support.microsoft.com/accou...password-eff4f067-5042-c1a3-fe72-b04d60556c37

Refer to this support article to troubleshoot issues with receiving verification codes:
https://support.microsoft.com/accou...e-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

Here to help.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Nightmaru, what happens when you try to contact xbox service, some kind of error appears, on the page, the chat crashes or something similar?

I'll be waiting for your reply

No, the only option I get is to post to the community, which lead me here.

I have this information from the prompt:

Correlation Id: e031135c9f8a473bb76dbd0c7f0565a7

Timestamp: 2022-07-21T06:51:28.735Z

Hello again, since you can't get the security code from your account, try to do as follows, when trying through the site, when it asks to send the security code to a phone or email, and as you no longer have any of it, underneath where you fill should have an option "I have none" and click on it.

This will guide you to add a new security contact to your account, however this will automatically enable 30-day quarantine and the information will be updated at the end of that thirty days so you can sign in to the account.