I keep getting error code when trying to redeem code

Hey there!

Are you getting an error message when you try to redeem? If so, please post back with the error code that you received so we can further assist. Error codes will look similar to either XBOS-0000 or 0x00000000.

Keep us posted!

it tell me i can't redeem the code because of the language, and when i tried to redeem it in the website it told the code is already redeemed

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what is the exact error that you're getting whenever you're trying to redeem your code?

Error SVC60017 occurs when you try to redeem a prepaid code on Xbox One

You see the following error code when you try to redeem a prepaid code on Xbox One:

SVC60017

Solution

This error indicates that there was a problem with the configuration of the prepaid code. Try redeeming your code again in a few hours.

If you keep experiencing the problem, contact Xbox Support.

Link here:
support.xbox.com/.../error-code-lookup

Have you tried to redeem the code both from the console and the PC? I suggest you to try and redeem the code directly from here: http://microsoft.com/redeem

Keep us posted if it worked or if you are getting an error code!

Hey there,

What's the specific error code you're receiving when try to redeem the code? Having the full error message and error code will help us determine what the issue may be. Keep us posted!