I keep getting charged

Discus and support I keep getting charged in XBoX Games and Apps to solve the problem; I keep getting charged like every three months. 26.74 from Microsoft. Says XboxLive. Plot twist I don't even have a Xbox. Called Microsoft they have no... Discussion in 'XBoX Games and Apps' started by Chris Bragg1, Dec 23, 2022.

  1. Chris Bragg1
    Chris Bragg1 Guest

    I keep getting charged


    I keep getting charged like every three months. 26.74 from Microsoft. Says XboxLive. Plot twist I don't even have a Xbox. Called Microsoft they have no idea why. What?

    :)
     
    Chris Bragg1, Dec 23, 2022
    #1
  2. XBF Aicha T Win User

    I keep getting charged

  3. Nuit des morts Win User

    I keep getting charged

    Hi! Try calling Microsoft and asking them the email where your card is being charged, like DeanJay said, someone could have got your card info without even needing to take it away from you (this happens often to be honest).
  4. Geri M. Win User

    I keep getting charged

    Hi Chris Bragg1,

    We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)


    [​IMG]


    Thank you for your understanding.

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  5. DeanJay Win User

    I keep getting charged

    Go to account.microsoft.com go to "Payment & Billing" and click "Order History", are the purchases being made shown there? if so and they aren't you, i recommend changing your account password, and removing payment options that may be tied to your account.

    If there is nothing in your Order History, someone very well may have your card details, in this case contact your bank and dispute the transactions and have your card re-issued with a new number.
  6. Geri M. Win User

    I keep getting charged

    Hi Chris Bragg1

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand the inconvenience caused. As per description, you have been getting charges on Xbox Live subscription to your credit card account, but in reality, you don't have Microsoft/Xbox account and that's the reason why support don't have any ideas on your issue. Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

    1. Did you not allow any family member to use your credit card for payment?
    2. Did you inform the issuing bank of your credit card regarding this malicious activity so they can act to stop?
    The best thing for you to do is to report unauthorized charges, either to the merchant or your credit card issuer. Follow up the dispute with a letter to your credit card issuer to ensure your rights are fully protected. Take steps to protect your credit card information to prevent future unauthorized charges.

    We are looking forward to your response. We will be glad to follow up and help you.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
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I keep getting charged

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