I Keep getting a down load error code POLANA How do i fix the problem?

I found something here: https://community.callofduty.com/t5/Call-of-Duty-Infinite-Warfare/Error-Code-POLANA-Fix/td-p/1010734...

If you get the error code POLANA, it is very simple to fix. You do not need to unplug your router or anything like that.You will need to exit out of the game completely, go to settings, all settings, power and start up, if you have it on instant on then
turn it to energy saving, press b, go to turn off or restart, it should be right next to power and startup mode in power and startup settings, select it then do full shutdown and fully shut down your xbox. Then turn it back on, go into IW and start up zombies
and it should work.

I bought a pre paid card for 3 months and I keep getting an error code saying my billing is locked or a different status problem. How do I fix this?

Hey there NAPDSL81.

To clarify, is there error code you're getting "Polana"? If it's something else, please clarify, also let us know when you're running into the error

I did the reset an chose to keep games and apps, its trying to down load an update but i get error code 0x87dd0016

Error 80151012 occurs when you try to use your Microsoft account on Xbox Live
Problem

You see the following error message when you try to download your profile to your Xbox 360 console:

Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help.

Error code: 80151012

This may mean that your Microsoft account is locked or that there's a problem with it.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Remove your profile from all Xbox 360 consoles where it's been saved. There are two ways you can accomplish. Both use your “trusted PC.” (To learn about trusted PCs, see “Making your computer a trusted PC” at

Why you’re unexpectedly prompted for your Microsoft email account and password.)

• Option 1

1. Go to any Xbox.com page (such as this one) and sign in to your Xbox Live account.
   
2. Find and select My Account, which may be located in the upper-right corner under your gamertag or in the left navigation pane under
   Avatar.
3. Under Safety, select Remove my profile from all Xbox 360 consoles.
   
4. Under VISITED CONSOLES, select Require profile download.
5. Return to the Xbox 360 console and
   download your profile.

• Option 2

1. Sign in to your Xbox Live account at any
   Xbox.com page, such as this one.
2. Find and select My Account, which may be located in the upper-right corner under your gamertag or in the left navigation pane under
   Avatar.
3. Select Security, family & forums.
4. Select Xbox 360 profile protection.
5. Under "Consoles that do not require your password for sign-in," select Require Profile Download (the green button). This will clear your profile from any Xbox 360 consoles where it's currently saved.
   
6. Return to the Xbox 360 console and
   download your profile.

Solution 2: Reset the password for your Microsoft account. Here's how:

1. Go to the Reset your password page.
   
2. Select the reason for resetting your password.
3. Enter your Microsoft account email address.
4. Type the characters you see in the picture.
5. Click or tap Next.
6. Select one of the options (proofs) available to send a security code, and then click or tap
   Next. If you don't have access to any of the proofs, select I don’t use these anymore.
   
7. Enter the four-digit security code, and then click or tap Next.
8. Enter your new password, and then click or tap Next.

If you keep experiencing the problem,
contact Xbox Support.