I just refunded something, but the money was not placed in my account.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

I have owned the game since beta......I in no way have asked for a refund of this game, and it is in my transaction history. Not sure how this game was taken away, for sure did not get any money back in my bank account. How could something even be refunded years after purchase??

I cannot reinstall the game because it says I do not own it....

I only have 1 email address, so it is 100% signed into the correct place, but still nothing. No other emails were ever used with this game or any of my Microsoft accounts.

Appreciate the feedback, but not really helpful at this time.

Did Microsoft just steal my money and my game? This is absolutely unacceptable, and to not really have the help in place to solve an issue they created is further unacceptable.

These refunds may count as market place theft meaning my account could be banned. All I want is to give them the money back so my account doesn't get banned.

I've come across a post you made: https://answers.microsoft.com/en-us/xbox/forum/all/refund-of-money-in-microsoft-account/4239d2c6-7e81-45dc-a8e6-ef88fd94b3c5

Is it possible if I bought something with my balance and then refund it to get refunded in a gift card for example? I don't necessarily need to get refunded in money. If a gift card is possible I would be helped tremendously!

No, it would just get refunded to your account balance in that situation. Refunds always go back to the original purchase method, in this case your account balance.

I just wanna know the time duration of refund of my money to my account