I just recieved my new series x and it will not turn off my TV. I have followed procedures...

Turns it on just fine tho! I don't get it!!!

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Adagatiya, if the console is configured to communicate with the TV and it still doesn't work, make sure you have connected the console's HDMI to the TV's Anynet input.

If it's ok, try resetting to see if it's a bug.

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

And about the soundbar, unfortunately it is not possible to connect, because the console does not have an optical output, I'm sorry

I remain at your disposal if you have any further questions.

Thanks for the initial feedback!

Did you perform the reset without pulling the settings as I sent?

If so, it may be that the device is not being compatible to make this communication between it

I advise you to report it directly to the team

Click the "Report Outage" button

https://support.xbox.com/en-us/xbox-live-status

if you want other methods to report, follow the official link below

https://support.xbox.com/en-US/help/account-pro...

Some incompatibility between devices.

If you want, you can factory reset the console to ensure