I just purchased an xbox live pre paid card when I purchased my xbox one and I get an error ...

I know the pre paid cards like that do not play well with Xbox.

The reason for this is that what Microsoft sends to them as the info on what was purchased just says Xbox Live this is done with any credit/debit card that is used as a payment option not just these pre-paid cards and these pre-paid cards see it as a possible
recurring payment and do not like that because they are pre-paid cards.

So with that said your best bet would be to do what ThisGameIsSucky said and go to a retailer and purchase an xbox live gift card if that is what you are trying to purchase to put the money on your account.

Hi,

Not all pre-paid debit cards work on Xbox Live. Indeed, not all pre-paid cards allow online purchases. You may need to check with the card issuer to see if online purchases are blocked.

Hey MAX DVY!

Did you purchase with a credit card, or a pre-paid code? If a pre-paid code was used, unfortunately you will not be eligible for the free game as this particular promo required an Xbox Live purchase using a credit card.

Let us know if it was purchased on a credit card so we can take a deeper look!

Hey Colin,

How did you purchase Xbox Live Gold originally? Keep in mind that if you used a pre-paid code you will not be eligible for this promotion as you would have needed to purchase with a credit card directly through the Xbox One Dashboard ad.

Keep us posted!

i purchased the xbox live gold from the xbox dashboard ad with credit card

Sorry but Xbox currency is not a viable payment form for Xbox Live. You can only purchase Live using a credit card, paypal or a pre paid membership card purchased from your local retailer.