​I just bought Xbox gold but the Xbox one does not recognize my gold membership.

My kids all have an xbox 360 with their own gamertags. I just bought an xbox one and the 59.99 gold membership. where do I go to add them to the gold membership? Is there a family pack of some sorts or does each kid need their own membership.

Hey there,

The best way to get this looked into will be reaching out to our chat team through our
Contact Us page. They will be able to take a look into your account and get things sorted out.

Hope this helps! Feel free to keep us posted.

I have a similar issue on XBOX One. I purchased an XBOX Live Gold Membership, but on my XBOX One Dashboard, I can't access any Gold features, including free games. I just keeps asking me to "Join Gold". I checked my subscriptions on the XBOX One and online
under my Microsoft account, and it shows my active XBOX Live Gold subscription. How can I make my XBOX One recognize I have Gold????

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hello Wisefr0g,

After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.