I joined rewards in 2014 have never received a single 1 and I have nearly 500,000 waiting for ...

You'll want to post in the Xbox Rewards Questions support forum in order for Rewards
support to check into it for you.

Hello MikeGriffin9501,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Since you only recently hit your first star, you can start to expect payback for your purchases. MyVIP payback is calculated as a monthly whole and awarded halfway through the following month.

I preordered and it says I will receive $1,000,000 ($500,000 for single player and $500,000 for online) and returning players get bonus cars, weapons and missions.

I will presume the code is inside the case when I pick it up.

I've been receiving GTA5 500,000$ 5 times from y'all. But I haven't got the reward not once.

Hello VanahWhite,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

With that knowledge, lets use your recent For Honor purchase as an example.

In terms of offers, we can see that your purchase was a pre-order, and your purchase date was within the offer period for Games on Demand. Therefore, that purchase awarded one Games on Demand punch. However, that offer requires 3 eligible purchases to complete,
and receive Credits. That purchase was not eligible for any other offer.

Since it is a pre-order, that purchase was not eligible for MyVIP payback. Furthermore, since you do not have any MyVIP stars, you are not eligible for payback, so it would not have awarded any Credits.

Generally, you do not need to do anything unique for offers. However, the Simply Rewarding offer we are currently running does require you to opt in before we begin tracking purchases for that offer.