I installed new computer, where are my downloaded microsoft jigsaw collections

Computer under 10 months old.

I spent three hours between chat and XBOX help. They suggest you uninstall and reinstall the game.

I did that. Rebooting between uninstall and install. It did not work. Now, all my puzzles are gone.

Then I uninstall Microsoft Jigsaw, Microsoft Solitaire Collection, and Minecraft for Windows 10 (nephews' game) and Rebooted between the uninstalls and installs.

Still did not work.

So they have a serious problem and do not want to admit to it.

Signed

Electrical Engineer

Uninstalling wipes out all the Jigsaw downloaded collections. They will need to be downloaded again from the "Classic Jigsaw" from the "Downloadable Collections" screen from inside the game. If you still cannot download them (shows an error) the likely causes
are: 1) Antivirus or firewall software that's blocking the download. 2) Problems with internet connectivity. 3) Not enough free space on the machine. 4) The OS is missing needed updates.

I would be more than happy to assist with this if you can provide me more details on what sort of error your seeing and provide me information on your computer.

this is where my issue started . i purchased the Iceland collection and when wanted to download my jigsaw crashes to desktop.

now i can download any of my collectables and i cant play daily quests

I have unistalled / installed / reset - everything I can think of. I installed Solitaire Collection and they connect to serve and work fine. I then launched Jigsaw from Collection, and the same problem exists, The app will freeze when it syncs to the server.
I cannot get Jigsaw to work with the network connected. I'm out of puzzels and need to connect so I can download new ones.

Thanks

I was unable to resolve the sign-in issues despite numerous attempts. However, upon installation of Build 10030 my Solitaire signed in without issue. Microsoft Jigsaw also signed in correctly but the 2 newly purchased collections were not available for download,
although all the other of my previous collections downloaded without incident... any suggestions?

Hi there,

Once you launch the Microsoft Jigsaw game, got to Classic Jigsaw and you will see your collections, ones that can be downloaded, or where you can create your own from photos.