I Heart Horror Promotion not unlocking

Hello, I am trying to unlock the three stages of the I Heart Horror Promotion before it ends on the 31st, and right now I am stuck at level 1. I purchased BioShock the Collection on the 22nd, and according to the FAQ, my rewards points should be pending
within 96 hours. It is now 10/27 and so far I've got the same amount of points pending as I did before I spent the 59.99. I was intending to get the game anyway, but I probably wouldn't have gotten it so soon if it hadn't been part of the rewards program. I'd
like to get the rewards points and unlock the other two levels, but I can't do that without the first level unlocking. HELP!

:)

 

I heart horror rewards promotion help

Hello Th33nd,

Purchases take up to 96 hours to be processed. The Credits are now pending in your account.

 

I heart horror rewards promotion help

Hey guys so you were running a promotion where if you spent 59.99 before taxes on certain games, tv shows, and movies you could earn 5000 rewards points. I double checked the specific content and the amount of money spent and I reached the threshold to get
the 5000 points but the "scare o meter" never updated and it seems i have no pending points either. Please help.

 

Hello The Higginbot,

We see the Credits pending in your account. There was a small delay around the 26th that caused processing of purchases to be delayed by roughly a day. Apologies for the inconvenience.