I having a problem with the vanilla cape

Hi Mauricio! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft. No worries, let me help you sort this out.

Based on your description, since this was a promotional offer from Minecraft published on 08/15/2022, it might be possible that the system detects that your account is not eligible for the promotion.

https://www.minecraft.net/en-us/article/introducing-vanilla-cape

According to Independent Advisor John P_14: https://answers.microsoft.com/en-us...nce-last/f72050e3-7334-462f-9169-55392d9974eb

"The vanilla cape is a unique cape offered to users who owned (whether by purchase or by code redemption) Minecraft: Java Edition and Minecraft: Bedrock Edition on PC on the same Microsoft account before June 6, 2022. Since you purchased them, and you didn't receive Vanilla Cape, I highly recommend contacting Mojang Support through this link: https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811 so they can have it checked for you."

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I appreciate the response.

I'm afraid it all depends on Mojang. I highly recommend you take a screenshot of your order number for Minecraft: Java Edition and Minecraft: Bedrock on your Microsoft account order history (account.microsoft.com > payment and billing > order history > select the date of range when you purchased the game) as a proof to Mojang that your account should be eligible for the Vanilla cape promotion.

Best Regards,
Darhyl

thank you but i have tried a couple of time log in and out multiple times but still no vanilla cape. Is mojang still rolling out capes?

Hello, Kai B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

According to the official Minecraft article about the Vanilla cape, “if you owned both Java and Bedrock Edition on PC on a single account before June 6, 2022 (whether by purchase or by code redemption)”, “Starting Wednesday, August 31, we will be rolling out this ravishing reward to players throughout the week. Since capes are tricky to stitch together, don’t panic in case your reward doesn’t show up right away. Just keep calm and build a dirt house in the meantime”.

Link to the article:
https://www.minecraft.net/article/introducing-vanilla-cape

If you meet the requirements for the Vanilla cape, you can try asking Minecraft support why you didn't receive it yet.

https://help.minecraft.net/hc/requests/new

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Besides that, I think you may find helpful the following thread. There, you can review when it’s necessary to reach Microsoft support or the dedicated game support:

https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Thanks for reading me,

Arturo.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this SQUEEZEDHEN

Can take a while until you get the vanilla cape finally.

According to the official Vanilla cape FAQ:

"We began rolling out the vanilla cape to eligible players on Wednesday, August 31st. However, these rollouts will continue into the coming months. Once it arrives, the cape should show up in your Dressing Room and Skin Customization menus automatically in both versions of the game. If you don’t see your cape, try refreshing the game by logging completely out and back in.

Note: The vanilla cape may not appear in both versions of Minecraft at the same time. If the cape appears in one game and not the other, give it some time, and it should eventually appear in your other version."

As long as you meet the requirements you're going to receive it.

You can double check the previous and more here:
https://help.minecraft.net/hc/en-us/articles/83...