I haven't received my pre-order pack or mixer skin for Sea of Thieves

Hi there Blaiss95, thanks for reaching out to us on this.

Customers who pre-ordered Sea of Thieves but haven't yet received a Black Dog pack should receive the pack 7-10 days from the launch of Sea of Thieves.

We hope that helps and we appreciate your patience with this

Heya!

We do know that an update was released this week and there are more to follow.

If you are still not seeing that content show up in-game or in your Xbox Messages let's have you hang in there a little longer and reach back out to us if you still do not see anything by the end of next week.

Hi there PoulpeMalade01. We're afraid the Black Dog Pack was a pre-order bonus only for Sea of Thieves.

Therefore if you purchased Sea of Thieves after its release, you wouldn't be eligible to receive that DLC.

Hi there Mialtrek.

Customers who pre-ordered Sea of Thieves but have not yet received a code for the Black Dog pack should expect a code for that pack 7-10 days from the launch of Sea of Thieves.

We hope that helps

Hi there Metrix11.

Users who pre-ordered Sea of Thieves but did not receive their Black Dog pack yet should now receive a code within 7-10 days of the launch of Sea of Thieves.

We appreciate your patience with this