I haven't received my Pre-order offer of a $10 gift card/credit, Incident ticket ...

to whomever can resolve this issue,

this is a transcript log from a chat to a Microsoft Support representative:

[table][tr][td]General Info[/td][/tr][tr][td]Chat start time[/td][td] Apr 22, 2016 11:22:33 AM EST[/td][/tr][tr][td]Chat end time[/td][td] Apr 22, 2016 11:45:12 AM EST[/td][/tr][tr][td]Duration (actual chatting time)[/td][td] 00:22:38[/td][/tr][tr][td]Operator[/td][td] Joy[/td][/tr][/table]

[table][tr][td]Chat Transcript[/td][/tr][tr][td]info: The current average wait time is 0 minutes.info: Privacy Statement You are now chatting with 'Joy'Joy: Hello, thank you for contacting Xbox Customer Support! My name is Joy. How may I help you?you: Hello, i want to try and figure out why i haven't received a $10 dollar gift card/credit from a pre-order off from almost 2 monts agoyou: month*Joy: Thank you for staying online! I’ve read your concern and we’ll get things sorted out for you. What is the email address associated with the Xbox account in concern, please?you: ************************Joy: I appreciate it! For the security of your account, I’ll be sending a code to the email that we have on file. Please give it to me once you get it.Joy: Code sent, kindly check your email inbox and spam folder, too. you: 48117605Joy: Thanks! Please bear with me, my system is just loading your complete information.you: no problemJoy: May I ask what pre-order item did you purchase?you: I ordered Tom clancy's: the division for xbox one.you: the $10 code was not in the package sent to me nor in an email. Further it was not deposited into my rewards account either.Joy: Oh, I see. Did you order a disc or a digital version?you: DiscJoy: Oh, I see. Nothing to worry, we're with you on this matter. We'll definitely document your account about your concern and we need your full cooperation to post in one our Rewards Forums about it and we can assure you that you'll be receiving a response from one of our online ambassadors on how you can get the 10-Dollar promotion.you: so i have to post on the rewards forum to get support for this issue?Joy: This is just to speed up the process because we don't want to keep you waiting anymore, Anthony.you: okay, will i need an incident ticket number to reference for the issue? Joy: Here is your reference number, 1336543402 and since you're one of our valued consumers and to compensate for the time that you spent on waiting for the 10-Dollar code, we'll be issuing a 1 month free Xbox Live Gold subscription token to your account.Joy: Please stay on chat as we process it, okay?you: Thank you, i very much appreciate it. i will for sure stay on the chat. Joy: Awesome! This will be just be quick.Joy: Great news! We have successfully issued the token and for your convenience, here is the code fro the 1 month Xbox Live Gold subscription,33PFC-JMJJ3-JYWH2-8CT9R-4G92J. We, here in Xbox, are continuously improving our products and services so to make things more convenient moving forward. Is there anything else I can be of help? you: Nope i think thats as as much as you could help me with, Thanks for your timeJoy: Feel free to contact us back whenever you need further assistance, we're open 24/7 for you.Joy: If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day!Joy: Take care always!you: you as wellJoy: Thanks a bunch! Goodbye for now, Anthony.info: Your chat transcript will be sent to ................. at the end of your chat.[/td][/tr][/table]

this is the second time i have had to contact Microsoft support in 2 months. I was originally told that since i was an Xbox live reward member that the $10 gift card/ credit would be deposited at the end of the month (In March). I have yet to receive and
credit from this particular Pre-order offer. Secondly, after chatting today with Joy, she told me that i needed to post on the Xbox Rewards Forum to resolve my issue. The Incident ticket number 1336543402.

if someone could please help me with this issue, i would very much appreciate it!

thanks,

-Anthony P

:)

 

Rewards not posting to my account.

I pre-order games all the time through the Microsoft Store because they are always advertising $10 gift card for the pre-order. But I never receive the $10 gift card. So I call customer service and they say my $10 gift card is being credited to my rewards
account. For example, I just received an email saying 15000 reward credits was earned. But when I sign into my rewards accounts it only says I have 800 reward credits with no pending credits. How do I fix this problem. Thanks.

 

I never received my 15,000 credits for pre-ordering Forza Horizon 3 from Microsoft Store.

I pre-ordered Forza Horizon 3 Ultimate Edition on 6/21/16. I also pre-ordered ReCore on 7/9/16. These are the only titles that I've pre-ordered from Microsoft Store this year. I know the promotion states the Xbox Rewards members would get 15,000 credits
for their pre-orders rather than the $10 Microsoft Store gift card that's being offered to everybody else. I also know that there is a limit of up to 3 game pre-orders that can be eligible during the promotional period. I only have 1 email address that I
use for everything, so mismatched emails isn't the issue either. On 9/19/16, I received 15,000 credits from the ReCore pre-order. It has now been 1 month since I've had Forza Horizon 3 & at the time of this posting I still haven't received my 15,000 credits
for this game. It's not in any sort of pending status either. I never even received a $10 gift card in lieu of the 15,000 credits that was listed on the original order. I've received no pre-order incentive whatsoever. Any help on getting this resolved
would be greatly appreciated. I called Xbox Customer Support & I was told to take my concerns to this forum... how convenient.

 

The $10 offer is a promotion from microsoftstore.com. However, since you're a rewards member you would receive 15,000 rewards credits instead of the $10 code. The credits should have starting pending about 15 business days after the game shipped and may
have already been deposited by now if you received them. If not, you'll need to post in the rewards forum -

forums.xbox.com/.../29.aspx

 

The 15000 points i got was from the reward offer. A separate offer was given through the Microsoft score which even shows in my purchase invoice as $10 dollar gife code offer

 

Then you did receive what you were supposed. As I said earlier, as a rewards member you're supposed to receive the 15,000 credits instead of the $10 gift code. Anyone who is not a Rewards member would receive the $10 code. The microsoftstore.com emails were
never updated to show the rewards offer, but that is per the terms of the offer.

rewards.xbox.com/.../terms-and-conditions

3. How to Receive Special Offer:...Xbox Live Rewards members qualifying for the Offer will not also qualify for the $10 Xbox Gift Card promoted on www.Microsoftstore.com.