I haven't received my KI Gold for purchasing Killer Instinct: Season 3 Ultra Edition

I was sent to this forum by customer support. I purchased the season pass several weeks ago but as of yet I have not received the 18,000 KiI Gold listed I the game's description. Please help.

:)

 

Killer Instinct: Season 3 Ultra Edition, 18,000 KI Gold?

I purchased Killer Instinct: Season 3 Ultra Edition and the Game Description says it comes with 18,000 KI Gold, but once I got the game installed my in-came wallet is showing 0.

 

Problems Upgrading from Killer Instinct Combo to Killer Instinct Ultra

I bought the $20 version of Killer Instinct at launch. Now I want to get the Killer Instinct Ultra edition for the new costumes, and original Killer Instinct. But the Ultra Edition costs $40. I don't want to pay for the content of KI Combo Edition twice.
Is there a way I can get the KI Ultra Edition for $20? Or is there a patch coming for this?

Thanks.

 

Hey Zombie!

Thanks for posting a new thread, we definitely want to get this situation resolved for you. The next step we recommend is contacting our phone support team through our
Contact Us page to see if they have any additional steps to provide as they're able to troubleshoot any potential account issues that may be in play.

If that does not resolve the issue, please post back here as soon as it's convenient with the results so we can dig deeper. Additionally, if you could private message me the reference number you receive after your call, that would help us a bunch. To private
message me, please click the envelope below this post.