I haven't received my free 3 month trial tokens for the groove music pass

I began my free 30 day trial September 1 2017 and was charged $10 on my paypal account October 1 2017 at 12am. i went through all my mail including my spam folders but i never recieved an email containing my 3month free trial tokens. i am working with support
and they decided to cancel my prescription and refund my money but i am told i will still get the email to redeem my tokens.

:)

 

I have not yet received my Groove Music 3 month free token

I signed up for the 1 month free Groove Music trial + 3 months free token and have yet to receive my token. Help?

 

Have not recieved Groove Music three month Token

I signed up for the Groove music free trial a month ago using the following link:

https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?ocid=groove_Web_4mosfree&crm=groove

and haven't received the token for the free three months associated with it. Customer service told me to post here to receive the free token...

 

Same here. I signed up in August for FREE 3 months and additionally 3 months for a friend/family and also ZERO from them

 

Same here. August 31st. Signup for free 3 months with add 3 months. No token/Serial received. Contacted Support. Kept postponing three times telling me they couldn't find the promotion ???!

Seems to me, they was done intentionally. They Keep billing me on my credit Card.

 

You're not alone, soonish, you'll get a suggestion to post into answers.microsoft.com,

See:

Groove Music - Labor Day Promo - 2x 3 months tokens not received

Groove Music - Labour Day - 2x 3 month tokens never received

Plenty of other people with the same issue.

Quite sad that Microsoft just doesn't act in any way.

 

Hey there!

Really sorry to hear about the frustrations with this. Unfortunately we don't have any codes to provide for Groove Music as the service is ending in December. For more details, please check out this

Groove Music and Spotify FAQ. Thanks a ton for your patience and understanding.