I haven't received my free $10 xbox live card

I bought a 1 month xbox live subscription because I saw this promotion on my dashboard that showed if you go gold you will receive a free $10 xbox live card but when I bought it I didn't received anything and I already spoke to with someone at Microsoft
and I was told I would receive in in 24 - 48 hours and I still haven't gotten anything. I contacted Microsoft again and I was sent here so I could get help to resolve this.

:)

 

Haven't received 10 dollar gift code that comes with digital purchase

I bought Forza Horizon 3 for my xbox on the microsoft site and it says it comes with a free 10 dollar digital gift card and I haven't received it.

 

Forza 7 and 3 month card promotion

i bought forza motorsport 7 and a 3 month live card under last month promotion. I still haven't received my 3 free month live card.

Rn: 1406931074

 

Hey RoyalSpArTaN187,

When did you upgrade to Xbox Live gold? Keep in mind it can take up to 4 weeks for the code to deliver to your Xbox Live messages after purchase. If it has been more than 4 weeks since your purchase, please let us know.

Additionally, did you use a pre-paid code or a credit card for your Xbox Live purchase? Pre-paid codes do not qualify as it's considered a previous purchase.

Let us know!