i havent gotten a refund

Hello, Archie J. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

Can you review the refund status for this item?

Please go here:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > click refund status

Does it say “approved” for COD Modern Warfare Remastered?

In addition to that, may I know when you requested a refund and when it was approved?

Thanks for your attention,

Arturo.

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Hey, Rusty!

I believe this could be due to shortage of staff

because of COVID-19, as far as I know this is way beyond the average response time which is normally a couple days or so in normal conditions. I may be wrong, I would suggest that you send a follow up email to them. I am not entirely sure...

Cheers,

Alex

Xbox Ambassador

Hi Jonney101, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, kindly sign in to https://account.microsoft.com/billing/orders and check your order for the game, if it's successful you should see "completed". Once confirmed, simply follow the steps below to install the game:

Go to "My games and apps" > Full library > Owned games > Locate the game and install it from there.

It can typically take about 3-5 business days to receive the refund after it was approved.

Its been 3 days is that still ok