I haven't been refunded

refunds take 3 to 5 business days and sometimes longer depending on your bank.

if it has been longer than that then you need to contact Support as they are the only ones who can do anything with money

Hi NoName.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for your inconvenience, but as you may know, we don't have access to your data or your account. Here we can only provide you with guidance.

The first thing I recommend is to check your order history to see if the game refund is listed there. If you find that the refund for Balur's Gate is marked as accepted in your purchase history, you can rest assured that it's just a matter of waiting a few more days.

I don't have any official news, but other users have also experienced delays with refunds. Nonetheless, I'll provide you with the link to the refund support page.

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Kind regards
Renato

Hi there! This is Virginia O.

I understand that you want to get details about your refund.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

You can verify the status of the purchase if it shows refunded on this page: https://account.microsoft.com>; Order history.

If the transaction shows refunded that means your refund request was approved, and it should be processed within 3-5 business days but it will still depend on your Bank's billing cycle.

Thank you for your cooperation.

If the points haven't been used on use gamertag, and this is true. You will get a refund.

I am having the same issue, i haven't received my refund yet and it has been 5 biz days. Please help, I'd like my refund asap if possible.