I have yet to receive my $10 dollar gift code from Microsoft or its Rewards team for...

Discus and support I have yet to receive my $10 dollar gift code from Microsoft or its Rewards team for... in XBoX Sales and Promo to solve the problem; Title. I have been getting tossed back and forth between Xbox Support and the Rewards team on who is supposed to give me my $10 code. I never received... Discussion in 'XBoX Sales and Promo' started by Turt117, Oct 26, 2020.

  1. Turt117
    Turt117 Guest

    I have yet to receive my $10 dollar gift code from Microsoft or its Rewards team for...


    Title. I have been getting tossed back and forth between Xbox Support and the Rewards team on who is supposed to give me my $10 code.

    I never received the message from Xbox that looks like this https://i.redd.it/6odmapb0nen51.jpg

    And there are other people besides me that have yet to receive their codes:

    https://www.reddit.com/r/MicrosoftRewards/comments/jgf0z1/still_havent_gotten_my_10_gift_card_from_the/

    https://www.reddit.com/r/MicrosoftRewards/comments/j7ifur/summer_spotlight_10_gift_card_still_not_received/

    https://www.reddit.com/r/MicrosoftRewards/comments/jbwdhq/please_rt_my_attempt_to_get_microsoft_rewards/

    That's just a few of the topics on reddit and more and more people keep asking about it...so clearly it isn't just me and there is an issue here.

    I have not received any codes for my $50+ in purchases (before tax) and my Microsoft balance has not shown any changes or any redemptions of codes outside of stuff I have personally redeemed outside of this promotion through gift card purchases and Microsoft
    rewards redemptions. I was told by my latest support person that Accounts and Billings can't handle this issue any longer and they believe the Rewards team can't help either, so now it is up to the Sales and Promotions team I was directed at to figure this
    out.

    I'm just an essential worker during the Covid crisis that has been trying day after day to keep my spirits lifted every time I start my shift as an EMT. I understand that things are a mess now and that I am sure lots of people at Microsoft have been under
    a load of stress and inconvenience during this ordeal. I'm not in a rush to get this sorted but it would be very nice if I stopped getting passed around for no discernable reason outside of "it must be somebody else's problem."

    :)
     
    Turt117, Oct 26, 2020
    #1
  2. Bret Anderson1 Win User

    Couldn’t process your redemption

    Sorry I meant nothing came back and I tried to redeem a 10 dollar Xbox gift card from Microsoft rewards on Xbox and have tried to redeem a month game pass membership from Microsoft rewards also
  3. Smwutches Win User

    Promo Code for Recore Pre-Order

    The $10 code should be emailed about 10 business days after the game shipped. So it would be too soon to receive it. If you don't receive the code, you will need to contact support for the Microsoft Store.

    Also keep in mind that if you're a rewards member, you will receive 15,000 rewards credits instead of the $10 gift code.
  4. Leo Invictus Win User

    $10 xbox card for pre ordering Syndicate

    I preordered the physical disk from microsoftstore.com I'm not sure if you ordered through the same process, but according to the info at the bottom of my order confirmation, they will ship the gift card or credit your Xbox Rewards account in 10 to 15 days
    after game release.

    Below, I've pasted the information from my confirmation that I'm referring to:

    [table][tr][td]$10 gift code with pre-order game - Additional Product Information:[/td][/tr][tr][td]$10 Xbox gift code will be delivered within 10 days after game’s release.Xbox Rewards members will receive rewards credit in their Xbox Rewards Live account in place of an Xbox gift code within 15 days after game’s release.[/td][/tr][/table]
  5. Cyber Palad1n Win User

    I haven't received my codes for Gears of War 4 pre-order

    Got the codes for the Gears 1-3 and Judgement but have not received the $10 store gift code yet.
  6. Smwutches Win User

    Madden 16 digital gift card

    The gift cards should be sent to your email about 10 business days after the game shipped. Keep in mind that if you are a Rewards member, you will receive 15,000 rewards credits (10-15 business days after shipping) instead of the $10 gift card.

    If you still don't receive the code, you will need to contact customer support for the Microsoft Store since that offer is through them.
Thema:

I have yet to receive my $10 dollar gift code from Microsoft or its Rewards team for...

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