I have Xbox live gold but when I try play online it won’t let me

O11i3tank12 · Apr 6, 2018

I have Xbox live gold but when I try playing online it won’t let me and tells me my account doesn’t have it but when I check my subscription for Xbox live gold ends on the 22/02/2019

:)

zuzupr91 · Apr 6, 2018

Problems with live

I purchased 3 moths of Xbox live gold and my credit card was charged but when I’m going to play online it won’t let me

Apric0tPr1ncess · Apr 6, 2018

I have gold but it won’t let me play online

I have gold but it won’t let me play online and I have tried everything I restarted my console and and tried the connection thing. I even removed my account and restarted the console then re uploaded my account. I don’t get it I pay for the product why can’t
I use it. They charged my card already but I still can’t use my membership.

Mister Taurus · Apr 9, 2018

Hey there,

We appreciate you reaching out to us with this issue. We understand your frustration and we have a few steps that should help with this issue. Let's power down your console, unplug the console and router for five full minutes, and try again. This should
deleted your cache and refresh your connection. Be sure to let us know if this helps.

Mister Taurus

Hey there,

We appreciate you reaching out to us with this issue. We understand your frustration and we have a few steps that should help with this issue. Let's power down your console, unplug the console and router for five full minutes, and try again. This should
deleted your cache and refresh your connection. Be sure to let us know if this helps.

richieboyslim

Me 4! Need an answer on this please Microsoft, this is clearly not an isolated issue. I renewed subscription yesterday and all seemed ok initial but after turning off the console the staring it back up later I have found I cannot play online multi-player.
For example Pvz2 says 'You or a member of your group does not have the correct permissions to access online features'.

Cardin Ho

I think I must have faced the same issue over here too my mw2 game won’t let me play online multiplayer and it’s prompting to buy Xbox live gold or game pass ultimate too

dwh frost

Me too I renewed it 2 months ago and it will not let me play online and I even put in a Xbox live trial code and said ' you already have an Xbox live gold membership' and still would not let me play online???

Neci_801

It keeps on saying that I already own Xbox live gold already for the 3 months subscription but I still can’t get online on any of my games and also it still won’t let me put any codes in as well.However my subscription said that it’s cancelled for the Xbox live gold but I never cancelled that ever.

I have Xbox live gold but when I try play online it won’t let me