I have xbox live gold but my xbox doesn't even acknowledge it.

My problem is that i have xbox live gold 1 month. It says it in the my subscription in the settings menu and on the microsoft account. I have 2 games that i tryed to enter multiplayer with. The first one said to gain multiplayer privilages i have to get
the xbox live gold even though i had it! I was unable to access multiplayer. I said well if i try to at least simulate a buy by saying 1 month gold and then cancel it would work but no. If i waited 10 seconds before saying cancel it would tell me my account
is past due even though i checked that the xbox live purchases with my credit card have been completed and didn't fail and i can't pay my past due as it said i can. I then decided to try with another game and it said i dont have the privileges for multiplayer
so i tryed to go to network and test my multiplayer connection and it said all is good. I have auto renew on and i have 6 days before i renew again. I can't say if i had this problem before as the past three weeks i haven't played multiplayer. Any help?

:)

 

I have Xbox live gold but it doesn't work

I am having the same problem. I signed up for an Xbox Live Gold account yesterday with the first month free and autorenew. Whenever I try to play online it takes me to the Gold purchase page, but my account is shown as active both on the console and on my
PC.

I spent 45 minutes on a chat with a tech yesterday, emailed pictures, etc... and after wasting my time told me that my account was still being processed. It has now been well over 24 hours and still nothing. This type of service does not make me want to
pay $9.95 per month. It is comforting that someone else is having the same problem, but this should not be difficult for microsoft to fix. Your own system tells me that I have an active account, why can't I do anything with it?!?!

 

I have Xbox live gold but it doesn't work

Hi there,

please check if the subscription shows at
http://account.microsoft.com/services and if there are no oustanding amounts and please check if all information is correct.

if it does show then try the following steps.

1. Power cycle the console (via Settings - System - Restart console)

2. If that fails, please try removing your profile, restarting the console like at step 1, after that download your profile again.

Let us know the results

 

I also tryed to access gold with my other family member and the same happens.

 

Hey there ElectricDust!

I can see from your
Xbox.com profile that you were recently playing/unlocking achievements in games. Did your Gold subscription end up being recognized? If you're still having issues, you'll want to reach out to our
phone or chat teams for further assistance. They'll be able to take a closer look at your account and see if they can figure out what's going on.

Good luck!

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