I Have Xbox Live Gold, But It Says I don't

DavidHaitLern · Feb 7, 2015

My power went out today and when I tried to log back in to xbox live It wouldnt let me play any games or anything because it said I didnt have Gold. I tried to buy Gold again thinking maybe my subscription ran out or sometihing, but it says I already have
Xbox Live Gold. I can't but another one or playt any games now. Does anyone know why this is happening/ why microsoft/xbox one has so many bugs/ sucks really bad?

:)

WPAK · Feb 7, 2015

I bought Xbox Live Gold, but it says I don't have Gold.

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at

Contact Us | Xbox Support

Let us know the results

RyanBac0n · Feb 7, 2015

I bought Xbox Live Gold, but it says I don't have Gold.

I checked my transaction list and I bought Xbox Live Gold on 01/26/18, but now I'm getting the message to join Gold and I cannot play online or talk with friends in party chat. I have tried removing then re-adding my account onto my console, but that hasn't
done anything.

MayorWes7 · Feb 10, 2015

I'm having the same problem... ive tried hard re-setting my xbox one and removing my profile and re-downloading it nothing has worked so far.

TheStMichel · Feb 10, 2015

Hey there David!

Sorry to hear that you're having issues with your Gold account!

Can you try and run a Xbox LIVE connection test? This should update your account, let me know if this problem continues.

To do this, press the Guide button on your controller, go to
Settings, and select System Settings. Select Network Settings, select
Wired Network or your wireless network name (if you are prompted to do so), and then select
Test Xbox LIVE Connection.

DA AWESOMNEZZ · Feb 11, 2015

Hi, I'm having the same problem, and have tried the solution above to no avail. Does anybody know what's going on?

IgotTSondabrain · Feb 11, 2015

you'll probably need to reset your xbox to factory default. this will wipe your saved games and force you to put your profile back in, but it will usually do the trick. usually if the power went out, your downloaded info updates for your profile probably
got corrupted.

SDK676 · Mar 22, 2015

When I try to send a party invite it tells me I need a good membership, but when I try to use a code for Xbox live gold it tells me I have gold. How do I fix this? Please help

Mister Beep · Mar 23, 2015

Hey there SDK676!

Sorry to hear about the issue! I recommend contacting our chat or phone support agents through our Contact Us page and have them remove and add back Xbox Live Gold to your profile.
Since this is an older thread, post a new thread if you continue to experience this issue or if you need assistance in the future!

SDK676 · Oct 31, 2018

My power didn't go out or anything it just won't let me play with friends or start a party, can anyone help?

Miss Ghidorah

Hi Haszed,

Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
or chat support for further assistance.

If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

WPAK

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at

http://support.xbox.com/contact-us

Let us know the results

OndoyBahista

Check your subscription if it is all good from this page: https://account.microsoft.com/services

If it is, you may need to contact official Xbox Support to further check your account: http://support.xbox.com/contact-us

DIPDIP0TAT0CH1P

Usually in a scenario like this removing you account, power cycle and then re-adding it, resolves this issue.

https://support.xbox.com/en-GB/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

http://support.xbox.com/en-GB/xbox-one/console/power-cycle-console

If you found this posy helpful please remember to up vote it.

XBF Leonzo G

Hello thekestnerfam!

Thank you for bringing this issue to our attention. We recommend removing your account from the console and downloading it back. If you have an Xbox One, you can follow this article

How to add or remove a Microsoft account on Xbox One to help manage your account. You can also try power cycling the console by holding down the power button on the front of the console for ten seconds. If all else fails, you can contact our

Xbox Phone Support Team in order to have them look into your account for any issues. Be sure to let us know the results!

I Have Xbox Live Gold, But It Says I don't