I have Xbox live gold but I can't use it because it says I don't have it.

Hi Haszed,

Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
or chat support for further assistance.



If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Check your subscription if it is all good from this page: https://account.microsoft.com/services

If it is, you may need to contact official Xbox Support to further check your account: http://support.xbox.com/contact-us

Usually in a scenario like this removing you account, power cycle and then re-adding it, resolves this issue.

https://support.xbox.com/en-GB/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

http://support.xbox.com/en-GB/xbox-one/console/power-cycle-console

If you found this posy helpful please remember to up vote it.

Hello thekestnerfam!

Thank you for bringing this issue to our attention. We recommend removing your account from the console and downloading it back. If you have an Xbox One, you can follow this article

How to add or remove a Microsoft account on Xbox One to help manage your account. You can also try power cycling the console by holding down the power button on the front of the console for ten seconds. If all else fails, you can contact our

Xbox Phone Support Team in order to have them look into your account for any issues. Be sure to let us know the results!

Excuse me but I've been having the exact same problem now and it's been over 24 hours since I purchased 1 month of xbox live gold and it still won't let me play online, and yet every person that I see has had the same problem, the only answer that xbox
support can come up with is "remove your account and recover it again", even though I've already done that, reset my xbox, tested my internet and multiplayer connection, restarted my console, launched multiplayer games over and over again to no avail, and
am STILL completely unable to access any multiplayer interactions THAT I PAID FOR.