I have two xbox accounts tied to the same email

Discus and support I have two xbox accounts tied to the same email in XBoX Accessibility to solve the problem; Hello! I have two different xbox accounts tied to the same email. I am aware that this shouldn't be possible, but for whatever reason, I definitely... Discussion in 'XBoX Accessibility' started by LaurenRagan, Nov 25, 2020.

  1. LaurenRagan
    LaurenRagan Guest

    I have two xbox accounts tied to the same email


    Hello!

    I have two different xbox accounts tied to the same email. I am aware that this shouldn't be possible, but for whatever reason, I definitely have two Gamertags both tied to the same email. I just want the one account now, but there is no way to delete xbox
    accounts or switch them to other Microsoft accounts, at least from what I can tell. None of the options provided by the support bots are helping, and I can find any phone number to call that doesn't just tell me to go to a support bot.

    Please let me know if there is anything I can do, or if this issue is just unsolvable.

    Thank you!

    :)
     
    LaurenRagan, Nov 25, 2020
    #1
  2. CarTzy Win User

    I have two accounts with the same email

    Hello,

    I do agree with WPAK, and after further consultation and research we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

    With regards on the issue you found out, please do create a new thread for it.
  3. WPAK Win User

    I have two accounts with the same email

    Hi there,

    if there are two Xbox Accounts connected to the same Microsoft account (email address) it's usually best to contact Xbox Support via https://support.xbox.com/contact-us
  4. Juhn Jac Win User

    I have two accounts on the same email.

  5. Nickas Bulionis Win User

    I have two accounts with the same email

    sorry I've been busy with work, the xbox app is 2211.1001.24.0 and the gaming services is 8.71.12001.0
  6. CarTzy Win User

    I have two accounts with the same email

    Hello,

    Thank you for the response.

    I would like to know the Xbox app and Gaming services version?

    • Xbox app > select Profile picture > Settings > About.
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I have two xbox accounts tied to the same email

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