I have two minecraft accounts with the same email, and I can only manage one with said...

Hi Indigo Gunnis,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion

Hi Indigo Gunnis,

Welcome to Xbox Community Forum. I understand that you are having trouble accessing your Minecraft account with the email address associated with it. I will do my best to assist you with this issue.



Firstly, it is not possible to have two Minecraft accounts with the same email address. It is possible that you have two Microsoft accounts with the same email address, and one of them is associated with your Minecraft account.



To access your Minecraft account with the email address you want, you will need to make sure that you are logging in with the correct Microsoft account. You can try resetting the password for the Microsoft account associated with your Minecraft account by following these steps:

1. Go to the Microsoft account password reset page: https://account.live.com/password/reset

2. Enter the email address associated with your Microsoft account and click "Next".

3. Choose the option to receive a security code via email or phone number.

4. Enter the security code you received and click "Next".

5. Enter a new password for your Microsoft account and click "Next".



Once you have reset the password for your Microsoft account, try logging in to Minecraft with the email address associated with that account. If you are still unable to access your Minecraft account, you can try contacting Minecraft support for further assistance.



I hope this information helps you resolve your issue. Let me know if you have any further questions or concerns.

Kind regards,

Marrion

Hello,

I do agree with WPAK, and after further consultation and research we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

With regards on the issue you found out, please do create a new thread for it.

Hi there,

if there are two Xbox Accounts connected to the same Microsoft account (email address) it's usually best to contact Xbox Support via https://support.xbox.com/contact-us

Hi magnus gunnarsson1

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We will not be tracking this topic going forward, therefore, if you need further assistance, please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Sincerely



Microsoft Forum Moderator