I have two accounts tied to the same email, and can't use my primary account (conflicting ...

I have two accounts tied to my email address. The Xbox gamer tag I've been using for many years is E NORM US DDS. My nephew started up my Xbox one shortly after I got it and somehow created a new gamer tag with my primary email account. Now, when I try to
sign in, it sign me in to the new gamer tag: . When I try to change my gamer tag, it says that E NORM US DDS Is taken. How do I get back to using my old gamer tag account and get rid of ?

:)

 

Gamertag associated with Email - inconvenient situation (need help)

Hey XB Forums,
I tried to do a quick search here but didn't see a similar situation posted, apologies in advance if it's been discussed already. I'll explain my situation below and summarize my experience with chat support. Please let me know if anyone has any alternatives or even a different escalation path I can try to take to resolve this.

Note: This isn't the typical scenario where one wants to change the email associated with a GT and it can only be done via XB360 - that's basically all I found when searching online for my situation.

I originally made my primary gamertag (MadworldET) several years ago, using my father's email address - I've been using this tag as my primary ever since and have accumulated a little over 100,000 GS and many purchases so I'm fairly attached to it to say the least. The inconvenience is, I am now 26 years old, have my own primary email account with everything MS related associated to it; Win10 PC login, cloud, contacts, etc. but this email has a dummy GT I also made years ago playing with a buddy locally at my house. So I log into my PC using my primary email address but then need to re-login to the XBOX app or MS Strore using my father's email address to ensure any purchase or progression is tied to my primary GT. It's a little convoluted but to make it simple:

Father's Email address is associated with my Primary GT.
My Primary Email address is associated with an old unused GT.

Obviously, I want my Primary Email and Primary GT linked. So I need to get rid of the GT currently associated with it, and move my Primary GT.

Some additional information:

• I cannot utilize the Alias function because both emails have a GT associated.
• I've been told I cannot un-link the GT with my primary account without closing the account completely.
• Chat support suggested I make a new email address to link my Primary GT to but think this would only reproduce the underlined situation above.
  • I realize I could make a new account and migrate everything to it and then update all of my contacts, accounts linked to email, applications, etc with my new email information, but am hoping that's not the only solution as it'd be quite an effort for what I believe should be a simple migration.
• I understand the security concern here, but am willing to comply with any requests for proof of ownership tied to either account; Anything from basic account information to photo ID, I wouldn't mind providing this, and can appreciate that these rules are here to protect us.

Any solution or escalation path I can pursue that's more efficient than starting from scratch with a new email address?

Thanks,
Frank (GT: MadworldET)

 

Setting up accounts for family members

No email needed for a guest account, it works same as it did on 360. Anyone can use voice commands regardless of having an account.