I have two 14 day trial codes that was redeemed, then bought 1 month subscription and they ...

Thrill 0f Hunt · Oct 12, 2016

I have two codes that came with my Xbox One S Halo Bundle. I go to open it and find out the Xbox One S came with a 14 day trial and the Halo 5 came with a 14 day trial. I then go on to redeem both of the codes. A day later I get a 1 month Xbox and my two
14 day trials disappeared. I spoke with Xbox support and they told me that when I bought the 1 month the trails disappeared and they wanted to issue me a new one but they cant give out codes. They sent me here to see if I could get my two 14 day trial codes
back. Please help!

:)

SingCongButas25 · Oct 12, 2016

problems with live gold

To clear it up. If you have an existing 30 days subscription(trial or not). You should not be able to redeem a 14 day trial. If you where able to redeem a trial code during this period, then that 14 day trial will be useless as it won't stack with your 1
month subscription. Once your 1 month subscription ends, everything ends. It won't continue your trial subscription that you redeemed within those period.

So basically, if you have a free 2, 7 or 14 days trial. It is best to be used after an existing subscription ends. And make sure not to redeem them all at once. If you have redeemed a 14 days trial first then redeemed another 2 days trial, it won't stack.
It will overwrite the first one you redeemed. So instead of getting 16 days, you will only get 2 days of trial subscription.

I hope that clear things up regarding trial subscriptions.

irekski · Oct 12, 2016

14 Day trial ended after 1 day

Please bear in mind Xbox Gold trials does not stack to each other. If you redeemed a 14 day trial code then redeem a 2 day code it will remove the 14 day trial code. Have you redeemed other codes besides the 14 day trial?

Smwutches · Oct 12, 2016

Sorry, but there would be no way to get the codes back once they've been redeemed. Full gold subscriptions do stack, but trials do not. So even when you entered both 14 day trials at the same time, the second code would have overwritten the original code
and you would have still only had a 14 day trial.

SingCongButas25

To clear it up. If you have an existing 30 days subscription(trial or not). You should not be able to redeem a 14 day trial. If you where able to redeem a trial code during this period, then that 14 day trial will be useless as it won't stack with your 1
month subscription. Once your 1 month subscription ends, everything ends. It won't continue your trial subscription that you redeemed within those period.

So basically, if you have a free 2, 7 or 14 days trial. It is best to be used after an existing subscription ends. And make sure not to redeem them all at once. If you have redeemed a 14 days trial first then redeemed another 2 days trial, it won't stack.
It will overwrite the first one you redeemed. So instead of getting 16 days, you will only get 2 days of trial subscription.

I hope that clear things up regarding trial subscriptions.

SingCongButas25

Hey there,

If you're talking about redeeming a trial code(2,7 or 14 days), they don't reflect on the accounts subscription. Only paid subscriptions and the exception of the free 1 month trial will show up. So there's actually no problem at all with your account.

GregFadlin

If your trying to redeem the 14 day trial that came with your Xbox One for some reason it wont work on the console or xbox.com, I just called up 1800 4MY XBOX and they gave me 1 month redeemable code due to issue with the 14 day trial code

Smwutches

Check the information on the code. If it's a 14 day or 1 month trial code, those are typically only for new subscribers and you won't be able to redeem it.

irekski

Please bear in mind Xbox Gold trials does not stack to each other. If you redeemed a 14 day trial code then redeem a 2 day code it will remove the 14 day trial code. Have you redeemed other codes besides the 14 day trial?

I have two 14 day trial codes that was redeemed, then bought 1 month subscription and they ...