I have tried everything but I still can't seem to send messages

Hey there Jaimie97!

So that we can best help out, please clarify what happens when you try to send a message. If you're receiving an error, please share that error, thanks!

Go to
https://account.live.com/proofs/Manage
look under "Security info helps keep your account secure" and make sure they have a phone and email listed.

If any are missing please add them. If Any ARE listed delete and re-add them. And Save Changes.

Then Restart Console Scroll left on the Home screen to open the guide. Select Settings. > Select Restart console. > Select
Yes to confirm.

Once the Console Has restarted you should be able to send messages.

Hey there, Pinball!

I'm sorry to see the situation you're in, however being aggressive towards our volunteer Moderators (or any community member) is not tolerated here. We're happy to help you out, but we ask that you remain civil and not resort to insults of people's intelligence.
Please refer to the Forum Guidelines at the bottom of my post to understand the expectations we have of users here on our Support forums. The link you provided is easily missed in your post as it's not hyperlinked. What that specific link does is send a ping
to a phone number to prove you're a real human; it seems that you've gone through that a few times.

The situation you're describing sounds more like a console issue rather than an account issue. That Skype reputation link is really for users that cannot access their messages on all platforms, which is clearly not the case for you. What I would need to
know is the exact error you receive when you attempt to send a message. This can be in either a text reply here or an image of your screen when you get the error. From there, we'll be able to focus on any troubleshooting steps that might not have been done
yet, and get it sorted out together.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Have you tried this
troubleshooter link?

Are you capable of even basic literacy?

Did you not read my post and see the exact link featured in that link you gave me?

Yes I've tried it, it seems to just redirect you to Microsoft's account summary page.

Real nice way to respond to someone that was trying to assist
you.

Have you tried this
troubleshooter link?

Are you capable of even basic literacy?

Did you not read my post and see the exact link featured in that link you gave me?

Yes I've tried it, it seems to just redirect you to Microsoft's account summary page.