I have to rebuy game dlc even though I have proof I owned it

Discus and support I have to rebuy game dlc even though I have proof I owned it in XBoX on Consoles to solve the problem; I had recently reinstalled dark souls 3 and could access my characters becasue i didnt have the dlc even though it said that i couldnt install the dlc... Discussion in 'XBoX on Consoles' started by KaidynDuke, Oct 11, 2020.

  1. KaidynDuke
    KaidynDuke Guest

    I have to rebuy game dlc even though I have proof I owned it


    I had recently reinstalled dark souls 3 and could access my characters becasue i didnt have the dlc even though it said that i couldnt install the dlc i ahd to buy it agian

    :)
     
    KaidynDuke, Oct 11, 2020
    #1
  2. XBF Nestor S Win User

    Have to rebuy a DLC that I bought even though I own it???

    Hey EDx!

    If the order history doesn't show the purchase was made the best course of action would be to

    request a callback
    from one of our billing specialist! They could look further into the account and hopefully get this squared away!!
  3. Staggsy101 Win User

    I have to rebuy this game

    You should check your payment through the option you chose when purchasing as if they took both payments you should be due a refund if you have the proof. I would get on to Xbox support over the phone or through chat as this should never happen.
  4. Smwutches Win User

    I have to rebuy this game

    You can check your transactions at http://commerce.microsoft.com to make sure the purchase went through. The game was also free to play at the same time it was onsale so if the purchase doesn't show on the billing
    site, it was downloaded for free to play during that weekend.
  5. Lucas Lauer Win User

    I have to rebuy Minecraft despite owning it?

    Hello, Griffonki. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    You do not need to buy it again, rest assured. An offer just went live two days ago for a Minecraft Java + Minecraft for Windows bundle and some users are reporting the same issue as you. It will probably take up to tomorrow night for things to sync.

    I would suggest you to wait until tomorrow. But in the meantime, try to download the Windows 7/8 launcher. Try playing the game using it.

    https://minecraft.net/download

    Make sure you sign in with the correct Microsoft Account used for the Migration.

    You can also try to go to the Microsoft Store and redeem the Minecraft Java + Minecraft for Windows bundle. If you own Minecraft Java you are eligible for the offer.

    If you have any question or need further assistance, please let me know.
  6. ShadowFox8530 Win User

    Game Bar Library, game becomes unowned over pc?

    the win10 and the xbox one version of minecraft are two different games, if you want to use it on pc you'll have to rebuy it.
    Hmm, well it says i already own it though? how do i rebuy something i own?
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I have to rebuy game dlc even though I have proof I owned it

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