i have this problem for a year now and i can't give up

Discus and support i have this problem for a year now and i can't give up in XBoX Accessibility to solve the problem; Hello so it's been a year now i'm trying to remove the suspension of my account , that wasnot suposed to exist because i didn't say i wanted a... Discussion in 'XBoX Accessibility' started by Simohamed-Ghali, Jul 21, 2023.

  1. i have this problem for a year now and i can't give up


    Hello so it's been a year now i'm trying to remove the suspension of my account , that wasnot suposed to exist because i didn't say i wanted a suspension to protect my account when i was hacked , i wanted a data transfer. I want to know if the account reisntatment https://www.microsoft.com/en-us/concern/accountreinstatement can help me remove the suspension even if the two step verification is on ( i tried 8 times this form and it says me that we can't recover teh account because there is two step verification but maybe i did something bad).

    :)
     
    Simohamed-Ghali, Jul 21, 2023
    #1
  2. WattyNuela Win User

    i have this problem for a year now and i can't give up

    I would like to clarify that the first link you shared in your description is the account unlock form.

    The account recovery form is a different process (link below), and it doesn't work with accounts with two-step verification enabled.

    https://account.live.com/acsr

    You can review the statement in the note below “Email, phone, or Skype name”.

    “If you've turned on two-step verification, you can't recover your account this way.”
  3. Simohamed-Ghali Win User

    i have this problem for a year now and i can't give up

    Well the 2step verification i activated it , i don't know how i had a small access to my account , but i'm dumb i did many request until it stops. the day after i said to my classmate that i have an email of recovery , however what's weird is that it got removed after i said it to him , so i conclued that he was the hacker. in 30th March he WAS ACTUALLY the hacker , and i reproted it to my school administration and i recovered my account so that means the suspension is "USELESS".
  4. KindGryphon Win User

    i have this problem for a year now and i can't give up

    Hello so it's been a year now i'm trying to remove the suspension of my account , that wasnot suposed to exist because i didn't say i wanted a suspension to protect my account when i was hacked , i wanted a data transfer. I want to know if the account reisntatment https://www.microsoft.com/en-us/concern/accountreinstatement can help me remove the suspension even if the two step verification is on ( i tried 8 times this form and it says me that we can't recover teh account because there is two step verification but maybe i did something bad).
    Typically if the account cannot be recovered then they will indefinitely suspend the account instead to prevent anyone from using it further.

    I know you didnt ask for that specifically but thats just what happens if the account is unable to be recovered. If the person who hacked your account enabled 2 step verification using their own information then this typically makes the account unrecoverable.
  5. Simohamed-Ghali Win User

    i have this problem for a year now and i can't give up

    I didn't do that. An Agent asked me many questions i answered them and he/she escalated the 2case numbers . Many agent told me that the 2step verification won't be a problme in the process of removing the suspension in my 2case numbers
  6. Simohamed-Ghali Win User

    i have this problem for a year now and i can't give up

    Hello , the suspension was from the Xbox Support they made it on my entire Microsoft account. I'm trying to remove the suspension to the microsoft account which has two step verification.
Thema:

i have this problem for a year now and i can't give up

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